FAQs
Frequently Asked Questions (FAQs)
What are your support timings?
Our customer support timings are from 11:00 AM to 7:00 PM, daily except Sunday and public holidays.
We recommend contacting us within these hours for quick assistance.
Call or SMS: +92 332 8666 570
When will I get my product after I place an order?
After placing your order, you will receive a confirmation email.
You can contact our sales department to:
- Suggest a meeting point and pickup time
- Request delivery to your home or office
Shipping is free on all orders.
WhatsApp Support: Chat on WhatsApp
Can I meet the sales department and pick up my item?
Yes, CoralPakistan.pk encourages in-person pickup for the following reasons:
- Safe: Inspect the product before payment
- Free: No delivery charges
- Fast: Get your product instantly
Contact us at +92 332 8666 570 to schedule your visit.
What is your refund / exchange policy?
Please carefully read product details, highlights, and delivery timelines before placing your order.
We perform 100% quality testing before dispatch. However, in case of a defective product:
- Complaints must be lodged within 24 hours of receiving the product
- Provide:
- Order ID
- Description of the defect
- Image of the defective product
- Our Quality Control team will verify the issue
- Product must be:
- Unused
- In original packaging
Return Shipping: Customers are responsible for returning the product to our office at their own cost.
Refund Method: Refunds will be processed via Easypaisa, JazzCash, or bank transfer based on your provided details.
Note: Service charges may be deducted depending on the order.